Refund Policy

1. Purpose and Scope

This Refund Policy explains when fees paid for memberships, Paid Services, and Managed Services on the Global Trade Sourcing B2B Platform (the “Platform”) may or may not be refunded. This Policy supplements, and forms part of, the Global Trade Sourcing Terms & Conditions (the “Terms”). Capitalized terms not defined here have the meaning given to them in the Terms.

Fees may be collected through online checkout or through sales-assisted / offline invoicing (bank transfer, wire, or manual invoice). Refund eligibility is the same regardless of collection method, except where an invoice or order form expressly states otherwise.

This Policy applies to all Users who purchase a paid membership, package, advertising service, or other Paid Service on the Platform, regardless of payment method or currency.

2. General Refund Principle

Paid membership fees and activated Paid Services are non-refundable once activated, provisioned, displayed, allocated, initiated, consumed, or made available to the User, except where:

• a mandatory law applicable to the User requires a refund;
• Global Trade Sourcing approves a refund in writing at its sole discretion; or
• this Policy expressly states otherwise for a specific service category below.

Fees are charged for access to Platform features, tools, and promotional services, not for a guaranteed sale, buyer conversion, quotation acceptance, ranking, lead volume, revenue, or transaction outcome. The absence of a particular business result is not, by itself, grounds for a refund.

3. Membership and Subscription Fees

• Membership and subscription fees are billed in advance for the membership term selected at checkout (e.g., monthly, quarterly, annual).
• If a User cancels a membership before the end of the current term, cancellation stops future renewal charges but does not entitle the User to a pro-rated or partial refund for the remaining, already-paid portion of the current term, unless required by mandatory law.
• Downgrading a membership plan takes effect at the next renewal date; Global Trade Sourcing does not refund the difference between a higher and lower plan for the current term.
• Termination, suspension, or account closure resulting from a User's breach of the Terms does not entitle the User to a refund of any fees already paid.

4. Managed and Premium Services Packages

Some memberships include Managed Services such as a dedicated account manager or International Sales Manager, lead generation support, logo/catalogue/brochure or website design, and search engine or social media marketing. These packages are governed by this Policy together with the applicable Premium Services Agreement or order form.

• The service period for a Managed Services package begins on the date an account manager or equivalent point of contact is first assigned, regardless of when the User begins actively using the service.
• Design and marketing deliverables (logo, catalogue, brochure, website, SEO, social media campaigns) are subject to the number of revisions and delivery timelines stated in the applicable package; delivery estimates are not fixed or guaranteed dates and delays in providing required materials by the User do not entitle the User to a refund.
• Once a Managed Services package has commenced (for example, an account manager has been assigned, a design concept has been delivered, or a marketing campaign has gone live), fees already paid for that package are non-refundable, except as required by mandatory law or approved in writing by Global Trade Sourcing.
• If a User fails to make a payment due under a Managed Services package, Global Trade Sourcing may suspend or revoke the related services without providing a refund for amounts already paid.

5. Promotional, Featured Placement, and Advertising Services

• Fees paid for featured listings, banner advertisements, priority placement, top ranking, or similar promotional services are non-refundable once the relevant placement has gone live or begun displaying on the Platform, even if impressions, clicks, inquiries, or leads generated are lower than expected.
• If Global Trade Sourcing is unable to activate a purchased promotional service due to a technical fault attributable to Global Trade Sourcing, the User's remedy is limited to activation of the service for the originally agreed duration, or a pro-rated refund for the unactivated period, at Global Trade Sourcing's discretion.

6. Taxes, Payment Processing, and Chargebacks

• All fees are exclusive of applicable taxes, duties, banking charges, exchange charges, withholding taxes, and payment gateway charges unless expressly stated otherwise; these amounts are not refundable even where an underlying fee is refunded.
• Where a refund is approved, it will be issued using the same payment method used for the original purchase where reasonably possible, less any non-refundable third-party payment processing fees already incurred by Global Trade Sourcing.
• Initiating a chargeback or payment dispute with a bank or card issuer instead of contacting Global Trade Sourcing directly may result in immediate suspension of the User's account pending resolution of the dispute.

7. How to Request a Refund

A User requesting a refund must submit a written request to the email address listed in Section 10 below, including: the registered account email or username, the invoice or order number, the membership or Paid Service purchased, the date of purchase, and the reason for the request. Global Trade Sourcing will acknowledge a complete refund request within a reasonable time and may request additional information to evaluate the request.

8. Refund Decisions and Method of Payment

Global Trade Sourcing reviews refund requests on a case-by-case basis. A decision to approve a refund in one instance does not create an obligation to approve a similar or future refund request from the same or any other User. Approved refunds are typically processed within a commercially reasonable time after approval, subject to the processing timelines of the relevant payment provider or bank.

9. Changes to this Policy

Global Trade Sourcing may update this Refund Policy from time to time by posting the revised Policy on the Platform. Changes apply to purchases made after the effective date of the revised Policy unless otherwise required by law.

10. Contact Information

For refund requests or billing questions, contact Global Trade Sourcing at:

• Billing / Refunds Email: billing@globaltradesourcing.com
• Support Email: support@globaltradesourcing.com
• Website: www.globaltradesourcing.com